support
Support.
Raise a ticket for a bug, a question about using a product, or anything to do with your licence. Support is included for the first year and with an active subscription. Tickets are answered by email, usually within two working days.
Raise a ticket
Never send case material. Don't attach or describe evidence, or include personal data. If a sample is needed to reproduce a problem, you'll be asked for a test file you can safely share.
Before you raise one
- Lost your licence file? Raise a licence ticket with your organisation name and order number and a copy will be re-sent.
- Moving to a new machine? Copy the licence file across. Licences aren't tied to hardware.
- Need an older version? Installers for any version you're licensed for are available on request.
- Subscription lapsed? Your existing versions keep working. Resubscribe to restore updates and support.